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Cancel, Return and Exchange policy

  • Orders made through the Website can be cancelled within 6 hours of the order being placed.
  • We shall authorise returns or exchange only if a request for the same is made within 7 days from the date of delivery of the Product provided that the Product shall be unused and returned in its original packaging. We shall refund the money only in the event the Product was found damaged or has a manufacturing fault at the time of delivery. We shall not be liable to exchange the Product or refund the money if we are informed after the completion of 7 days from time of delivery. The amount refunded shall not include shipping charges.
  • Once a returned item is received and inspected, an email of acknowledgement of receipt and status of approval will be sent. If the exchange is approved, we will process the request, and the new Product will be sent within 7 working days.
  • In case of returns, the buyer will bear all shipping costs and this cost is non-refundable.
  • The delivery time for an exchanged product will vary depending on the address of delivery.
  • For exchange/return requests, send us an email at enquiry@ibexkayenn.com and your item to:
    IBEXKAYENN PRIVATE LIMITED No.36/1, Subbarama Chetty Road
    Basavanagudi
    Bangalore — 560 004

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